What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

This was my second visit to Pattillo Hearing and Balance Center. Both times, they were very friendly, and found wax to be my problem. The specialist removed it and tested my hearing, finding no reason for me to need hearing aids. I will go back each year.

Jane Ramsey, on Google

Pattillo balance has sure been a blessing to my hearing problem, and the people there are the most caring and helpful, James Blackmon, Wilsonville Al

james blackmon, on Google

Our first visit and was very pleased. Knowledgeable, attentive and answered all of our questions. So glad we chose Patillo.

Patricia Toney, on Google

Went in on my lunch break to have hearing aids cleaned and dried. Kristi and Bobby provided the best customer service that could possibly be given. They were so kind and considerate. They set up a text to remind me when the next cleaning will be due. They took care...

Larry Futrell, on Google

It wasn’t a bad experience at all. I was just hoping that I can get some kind of new hearing aids that wouldn’t be so expensive and if I didn’t already buy my second pair I would definitely have tried buying from you. Thank you

Marie Adams, on Google

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